Privacy Policy

1. Scope

Pride is a social app centered on live voice rooms, profiles, messaging, community controls, virtual gifts, and a coin wallet. This policy applies to the Pride mobile app, this website, in-app web pages, and services that link to it.

Where available, users can buy one-time coin packs through Google Play and use coins for eligible virtual items, including gifts. Pride does not currently offer subscriptions, cash withdrawals, cash redemption, or host earning programs.

2. Information We Collect

Information you provide

• Account and sign-in: password sign-in details and identifiers supplied by Google, Apple, or another enabled sign-in provider. Passwords are not intended to be stored in plain text.
• Profile: avatar, nickname, birthday, gender, country, language, and signature or other profile information you choose to provide.
• Service activity: rooms you create or join, room roles and presence, messages, relationships, virtual gifts sent or received, virtual items, reports, blocks, and support requests.
• Media you choose: images selected through the system picker for an avatar, room, or report. Pride does not automatically scan your device media library.

Information collected automatically

• Device and technical data: device model and brand, operating system and app version, locale, country, language, network type, IP address, installation identifiers, Android advertising or device identifiers where available, crash information, and security signals.
• Invitation source: invitation codes carried by links and, for Google Play installs, installation-source parameters. We use these to prefill your optional invitation code and validate invitation eligibility. A pending code is stored on your device until sign-in or registration completes; you can change or remove it before registering.
• Voice and real-time data: room identifiers, session metadata, connection quality, microphone input while you actively use a live voice feature, and audio events needed to connect participants. Pride does not claim to record live rooms unless a feature specifically tells you that recording is enabled.
• Purchase and wallet data: Google Play product ID, purchase token or verification proof, purchase status, Pride order number, provider, price and currency, coin pack, coins granted, wallet balance and ledger activity, obfuscated account or profile identifiers, transaction timestamps, and result or error codes. Pride does not receive your full payment-card or bank-account details; Google Play processes the payment method.

We may also receive information from sign-in providers, other users who report or interact with you, app stores, and service providers. Pride may temporarily store pending-purchase details on your device, including an order number, product identifiers, obfuscated account or profile identifiers, and an idempotency key, so an interrupted purchase can be verified and completed without duplicate credit.

3. How We Use Information

• Provide and secure sign-in, registration, profiles, rooms, messaging, and voice connectivity.
• Initiate, verify, complete, restore, and troubleshoot Google Play purchases; prevent duplicate or fraudulent credits; add coins to the correct wallet; and maintain wallet and gift records.
• Handle purchase support, refunds, chargebacks, disputes, accounting, and required app-store or legal obligations.
• Show regional context, language options, room roles, presence, and relevant service responses.
• Process reports and blocks, investigate abuse, protect users, enforce our terms, and keep the service secure.
• Diagnose crashes, measure reliability, improve performance, and communicate service or security notices.
• Comply with law, valid legal process, app-store requirements, and our agreements.

Depending on your jurisdiction, these activities may rely on contract necessity, consent, legitimate interests, or legal obligations. Where we rely on consent, you can withdraw it for future processing.

4. When We Share Information

We do not sell personal information. We may share limited information:

• With other users: public profile fields, avatar, country label, room presence, messages, gift activity, and content you choose to share in a room.
• With Google Play: purchase and account-linking information needed to display products, process purchases, verify payment status, complete or restore purchases, and address refunds or fraud. Google's handling of payment information is governed by its own terms and privacy policy.
• With service providers: hosting, storage, payment verification, authentication, messaging, real-time voice, push delivery, analytics, crash reporting, and customer support providers.
• For safety and legal reasons: to investigate abuse, protect users, enforce terms, respond to valid legal requests, or protect Pride and the public.
• In a business transfer: during a merger, acquisition, financing, reorganization, or sale of assets with appropriate safeguards.

Pride uses Tencent IM and Tencent TRTC services for messaging, room events, and live voice connectivity. These providers may process account or session identifiers, room identifiers, microphone input during active voice use, device data, IP address, network type, and connection quality as needed to provide those services.

5. Retention and Security

Account, profile, wallet, and service data are generally kept while your account is active. An account deletion request has a 30-day pending period. If you do not restore the account during that period, active account data is deleted or anonymized after the period ends.

Purchase orders, wallet ledger entries, purchase-verification records, refunds, chargebacks, and related security records may be retained after account deletion for the applicable refund or dispute period and for any longer period required by tax, accounting, anti-fraud, or other law. Reports and security records may also be retained while reasonably needed to investigate abuse, enforce restrictions, or protect the service. Pending-purchase details stored on your device remain until the purchase is resolved or you clear the app's storage.

We use encryption in transit, encrypted request protections, secure credential storage, access controls, least-privilege access, logging, and operational review. No online service can guarantee absolute security. Do not share passwords or verification codes with anyone.

6. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing, receive a portable copy, withdraw consent, or complain to a data protection authority.

You can update profile information in the app, control microphone and camera permissions in device settings, and use in-app report, block, and account-deletion controls. Google Play provides controls for purchase history, payment methods, and eligible refund requests. To request privacy help, email [email protected]. Never send a password, verification code, full payment-card number, or Google Play purchase token by email.

To delete your account, use the in-app flow or review our account deletion page. Some transaction, refund, dispute, security, or abuse-prevention information may remain for the limited purposes described above.

7. Children

Pride is intended for adults. You must be at least 18 years old to create or use an account. We use birthday information and eligibility checks and may restrict or remove accounts that appear to belong to a minor. Review our Child Safety Standards to report a concern.

8. Changes and Contact

We may update this policy when the service, law, or processing practices change. We will update the effective date and provide additional notice where required. For privacy questions, requests, or complaints, contact [email protected].