1. Contact Pride Support
Send your request to [email protected]. This inbox handles Pride product support.
Email Pride Support2. What to Include
For a technical issue, include a short description, the steps that caused it, approximate time, Pride user or room ID when relevant, device model, operating system version, app version, and country or region. Do not include passwords, verification codes, full payment-card details, Google Play purchase tokens, or another person's private information.
3. Purchase Help
For a pending purchase, missing coins, or an incorrect wallet balance, include your Pride user ID, the coin pack, approximate purchase time, country or region, and the Google Play order number shown on your receipt. Do not send full payment-card details or a purchase token. Eligible refund requests are processed under Google Play policies and applicable law.
4. Account Help
For sign-in, account recovery, privacy, or deletion requests, contact us from the address associated with your account when possible. Resolve pending purchases or refund requests before deletion where possible, and review the account deletion page for the in-app steps.
5. Safety and Privacy
Use in-app report and block controls for a user or room. For child-safety concerns, review the Child Safety Standards. For data practices, see the Privacy Policy and Terms of Service.